RETURN AND REPLACEMENT

ALL SALES ARE FINAL.

Exemption of the specifications in the "Shipping and Handling" and "Live Guarantee" clause

NO REFUND, NO RETURNS, NO EXCHANGE, and  NO REPLACEMENTS for all living plant(s) orders.

-ALL purchase is buying the up-to-date condition/variegation. No future condition/variegation is guaranteed.

- Leaves yellowing, burning, dropping, minor damaging and minor root rot are common issues of the shipping stress. Do not panic. Please contact us with living chat, instagram or email as soon as you receive the plant, so we can help you treat with those shipping stress.

- We have no control and are not responsible to any delay or damaging of the package. It is buyer’s responsibility to file a claim with the carrier. Please take detail pictures of the damaged package and plant(s). After you open a claim with the carrier, and we can help out to provide evidences from our side. However, if the plant is damaged under normal shipping conditions, please send us an unbox video (better) or pictures within 6 hours the package delivered.